Privacy Policy

Effective Date: March 19, 2026
Website: www.stayonda.com
Business: Dos Conejos Inc. and its subsidiaries d/b/a ONDA

ONDA respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have regarding your information.

By using our website, making a reservation, staying at our property, contacting us, or otherwise interacting with us, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Contact information

Name
Email address
Telephone number
Mailing address

Reservation and stay information

Arrival and departure dates
Booking details
Guest preferences and special requests
Information related to your stay, including communications with us

Identity information

Date of birth
Nationality
Passport or government-issued identification details, where required by law or for check-in purposes

Payment information

Credit card or other payment details necessary to process reservations, charges, deposits, and refunds

Communications

Messages you send to us by email, web forms, phone, SMS, WhatsApp, chatbot, or other channels
Customer service inquiries, complaints, and feedback

Technical and website usage information

IP address
Browser type
Device information
Cookies and similar technologies
Website activity, including pages viewed and forms submitted

2. When We Collect Information

We may collect personal information when you:

Visit our website
Submit an inquiry or fill out a form
Make or modify a reservation
Check in or check out
Pay for accommodations or other services
Dine at or otherwise use onsite services during your stay
Contact us for support or customer service
Subscribe to newsletters or marketing communications
Participate in surveys, promotions, or events
Communicate with us through SMS, chatbot, or other messaging tools
Interact with us through third parties such as travel agents, booking platforms, or referral partners

3. How We Use Information

We may use your personal information to:

Process and manage reservations and accommodation requests
Provide hospitality services and manage your stay
Communicate with you before, during, and after your stay
Respond to inquiries, support requests, complaints, or disputes
Process payments and prevent fraud
Improve our website, services, and guest experience
Comply with legal, regulatory, tax, accounting, and security obligations
Send service-related messages, including booking confirmations, check-in information, and operational updates
Send marketing communications where permitted by law and where you have opted in, if required

4. SMS and Mobile Messaging Privacy

If you provide your mobile number and choose to receive text messages from us, we may use your mobile number to send messages related to reservations, guest services, customer support, operational updates, and, where permitted, promotional communications.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We may share mobile information with subcontractors or service providers who help us deliver support services, such as customer service platforms, messaging platform providers, or technical service vendors, but only to the extent necessary for them to perform services on our behalf.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out of SMS communications at any time by following the instructions in the message, such as replying STOP where applicable, or by contacting us directly.

5. How We Share Information

We do not sell your personal information. We may share your personal information only in the following circumstances:

Service providers and subcontractors
We may share information with trusted third-party providers who perform services on our behalf, such as:

Property management and reservation system providers
Payment processors
IT and website hosting providers
Customer support providers
Messaging and communications providers
Professional advisers such as lawyers, accountants, and auditors

These providers may access personal information only as necessary to perform their services for us and are expected to handle it appropriately and securely.

Travel and booking partners
We may receive and share limited information with booking engines, travel agents, online travel agencies, or channel partners as necessary to process reservations and related guest services.

Legal and regulatory compliance
We may disclose information when required by law, regulation, legal process, law enforcement request, or governmental authority, including where necessary for guest registration, tax compliance, fraud prevention, or safety and security.

Business transfers
If our business is reorganized, sold, or involved in a merger or asset transfer, personal information may be transferred as part of that transaction, subject to applicable law.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Operate and improve the website
Remember preferences
Analyze website traffic and usage
Support marketing and advertising efforts, where applicable

You can control cookies through your browser settings. Disabling some cookies may affect website functionality.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain business and financial records, resolve disputes, enforce agreements, and comply with applicable law.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on the laws that apply to you, you may have rights regarding your personal information, including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, where applicable
Object to or request restriction of certain processing
Withdraw consent where processing is based on consent
Opt out of marketing communications

To exercise these rights, please contact us using the contact information below.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

11. Children’s Privacy

Our services are not directed to people under the age of 18, and we do not knowingly collect personal information from children without appropriate authorization or as otherwise permitted by law.

12. International Guests

Because we serve guests from multiple countries, your information may be processed in countries other than your country of residence. Where applicable, we will handle personal information in accordance with relevant legal requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

ONDA
Email: gdpr@stayonda.com
Website: www.stayonda.com
Address: 400 S 4th St. Ste 410 PMB 18141 Minneapolis, MN, USA 5545